Standard delivery is charged at a flat rate of £2.60 per order (mainland UK)
Delivery to the UK
We aim to dispatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this time frame may be extended slightly, although every effort will be made to dispatch your order as soon as possible.
All our coffees are roasted specifically to order so we require at least one working day before we can dispatch your order.
Our couriers
For all 1, 2, 3 & 4 x 220g coffee orders – First Class Royal Mail
For all Orders of over 1kg – 2kg , accessories and gifts – Second Class Royal Mail
For all orders of 2kg and over – UPS next day delivery.
Convenient delivery packaging
In an effort to reduce wasteful packaging and also make delivery more convenient for you.
If your order is less than 2kg your delivery will be sent in a mail bag. We will soon be converting to compostable mail bags and will update this section accordingly with information on how to dispose of your bag!
All orders over 2kg will be sent in a cardboard box.
*Please note, we do not use new, branded boxes and prefer to use recycled boxes where possible.
International delivery
We are happy to deliver to international addresses. Orders need to be placed with a valid postcode/zipcode to allow our couriers to locate and quote for correct shipping cost. For country zone list please click here.
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If you would rather order by phone, please call the Roastery on 07506 311104 and we will happily take your order and quote for shipping if relevant.
Where goods are unavailable, or out of stock, we will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
Re-orders of previous shipments can be done easily through the ‘my account’ section of the website. If one or more products is out of stock, the re-order link will not be visible. Please check individual products required, or select alternatives.
RETURNS & REFUNDS
If you are unsatisfied with the contents of your dispatch you must contact us, either by telephone or email within 24 hours of receipt to inform us of your issue.
Iron & Fire does not refund or exchange coffees, teas etc. if ordered incorrectly through our website. Customer service is very important to us so please do call us if you would like some advice on our products before purchasing.